Category : Communication


Our vocabulary shapes our behavior – Why you should avoid „try,” „need,” and „have to.”

Our vocabulary shapes our behavior

How often do you say “I have to”? Do you say “I’ll try…”? I really believe that the language we use shapes our behavior. I wonder if you get the same impression. I hope that you’ll find my thoughts and tips on this topic useful.

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Show appreciation

show appreciation

Marcin, the way you ran the meeting was excellent. It was to the point, and everything was on time.

Marek, you prepared a great template. It’s so easy to use!

Andrzej, I heard how you handled that case with Grzegorz. I really appreciate the way you solved it.

Jacek, thank you for the report you sent me yesterday. It contains everything I asked for.

Kasia, your presentation yesterday was really interesting. I remembered a lot of details.

Marian, I really like your pants! You look great in them.

Guys, you did really well! The way you solved that problem was excellent. Everyone knows what
the issue was and no one feels resentful.

Yesterday’s dinner was really delicious. It was a pleasant to be your guest!

How often do you say similar things to your friends, employees, and colleagues? How often do you praise others and notice well-executed tasks? Probably not often enough!

Simple words that show that you notice something done well are priceless. They make other people feel appreciated and more confident, people want to continue to perform well.

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Communication Strengths

Find more ladders — Strengths can help!

She is the best in her role. She performs much better than average. She is told that if she wants to be promoted, she can take a managerial position. The problem is that she doesn’t like to manage people. She loves what she currently does and wants to develop in that area. Unfortunately, there is no career path defined for that area. And also, if she wants to earn more money, becoming a manager is the only way. So she becomes a manager, and she’s miserable in that role. She misses her old job. Sound familiar? Have you heard similar stories in the past?

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Communication Strengths

Can pessimism be a virtue?


Can pessimism be a virtue? My impulse used to be to say „no.” Now I know that’s not true. I got inspired to write this post when I was listening to an episode of This is your life podcast. The title of the episode was How to wreck your future. In that episode, its hosts discuss the hidden dangers of pessimism. I listened to the discussion and noticed that I kept repeating in my head “This is not fair! You can’t say that someone is a pessimist and assume all these things based on that!” I decided that I’d debate with the thesis from that podcast. Keep reading to learn why I don’t agree with this idea and why I think pessimism can be a virtue.

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The first words are the hardest

I like to talk to people. For me, talking to people is rewarding, and in most cases I learn a lot from each conversation that I have. If I know the interlocutor, starting a conversation is not a problem for me. But when I meet new people it is quite hard to begin chatting. Lately I’ve been attending a lot of project meetings, business dinners, and other types of business meetings, so I’ve had to come up with a strategy for starting conversations. If you have a similar challenge with speaking to new people, I have a few tips for you.

Please remember that what I am going to list below are just some ways to get chatting. Usually after starting a conversation you come up with so many interesting subjects to discuss that it isn’t a problem to continue. But it’s not about making small talk – it’s about starting a more meaningful conversation.

What do I do to prepare for a meeting with new people? Below you can find a few tips.

  • Prepare for the meeting – If I’m going to a business dinner, I read about the place we will eat before I go. I research the type of cuisine there and find some recommended dishes. I read about my partner’s company and their recent projects. I know what country/town that person comes from. All of these things are great conversation starters because you can tell your guest what is interesting about the place where you’re meeting, ask about their latest project, etc. You can also ask what place is the most interesting to see or visit in the city your guest comes from. Ask for tips on what to do if you go there. You may know that the person you’re meeting with shares your passion, like running – talk about the best routes to run in each others’ cities.
  • Use what you’ve learned recently – Trivia you’ve learned recently can be a great conversation starter. I am sure you read a lot, watch movies, listen to podcasts, browse the internet, etc. While doing that you learn a lot. Use this to start a chat! You read an article about a bank in Germany that has negative interest rates and asks customers to pay for keeping their money? Talk about this. It’s something that influences everyone – they will be interested! (I talked about it with a customer I had dinner with recently. This started a 30 minute long and very interesting discussion about banking systems).
  • Talk about your last project/activity – You are working on something interesting? You were part of a challenging project? You are preparing for a marathon? You are learning to dance? Share this with the people you’re talking to. It may be interesting to them, and it will help them learn more about you. Just observe how they react to what you say and see if you should carry on speaking about these topics.
  • Know what is happening in the industry – If you meet with people that work in a similar company as you, talk with them about what is happening in your industry. What are the trends? What are some emerging technologies? Are they embracing those new things?
  • Learn new things about your guest’s job – If you meet someone for the first time, you can ask some questions about their occupation. What do they do? How do they do it? What is interesting about their job? What are their challenges? People generally like to share this information.
  • Weather/location/travel/language – This is the last resort :) If you don’t know how to start a conversation, just talk about the weather (how warm it is for this time of year, or how the weather is where your guest lives) or how your guest traveled to your location. Ask questions about your guest’s language – you always can use this as an opportunity to learn new words :)

These are just a few ideas for what to do if you don’t know how to start a conversation (like myself). Remember, they’re just ideas to get the ball rolling. From my experience, I’ve learned that after a few sentences you learn so much about the person you’re talking to that you can easily continue and enjoy the conversation. As I wrote in the beginning, the most important thing is to start. Everything that follows is much easier.

What do you do when you meet new people? How do you start a conversation? Are you the type of person that can just talk to everyone immediately? Or maybe you wait for someone else to start? I am very interested to hear your stories. Please comment here or on Facebook – or, like you often do, just talk to me :)

Photo by  JakeandLindsay Sherbert/ CC BY

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Why I wasn’t hired? Where I can improve?

I manage a team of more than twenty people and I personally recruited most of them. This means that I had to conduct hundreds of job interviews and say “thank you” to many candidates.

The recruitment process at Making Waves has a few steps which include meeting with the manager of the team that needs an employee as well as with a technical person. The manager is the owner of the process. This means that when I look for people for my department, I am the one who decides if we need another round of recruitment and who to hire.

At Making Waves we have a good routine of timely informing people about the status of the recruitment process. This also means informing candidates about the results of their interview within two weeks.

This is usually done over the phone by my colleague from the HR department. Sometimes candidates, who for some reason haven’t met our requirements, ask very important and interesting questions: Why I wasn’t hired? How I can improve my chances in the future?

I really like people who have the guts to ask these questions! It’s not easy to do. It takes some courage and you have to be open to harsh feedback about what you presented during recruitment. But by asking these questions you show that you care and that you want to improve. At the same time, you make me want to invite you back to check what you did with the feedback I gave you.

Whenever I’m asked these questions, I try to call the candidate and explain why I did not accept him or her as an employee. I give as many details as possible. Whether it was a lack of competence, too little experience, or bad English, I will be honest with them.

Only good things can come from asking these questions. You gain experience, you learn how to prepare for the next interview, you stand out from the other candidates who were withdrawn, and you raise your chances of being hired in the future!

Don’t be afraid – just ask. And if you don’t receive an answer? Well, it also says something about the company you wanted to work for ;)

Photo by  studio tdesCC BY


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How often do you run a meeting and is it an efficient one?

For as long as I can remember meetings have been part of my work. Now, when I manage a team, I spend even more time in meetings. Since so much of my time is spent in the meeting room, I want it to be as useful and as efficient as possible. We all know how unproductive meetings can become and how easy it is to waste time in them.

Over time, I tried to implement a few techniques to make meetings more useful for me. Recently I have written two blog posts about those techniques on my company’s blog.

These posts cover what should be done before, during, and after the meeting. You can read them here:

Run an efficient meeting or cancel it – Part 1 – covers everything that should be done before the meeting.

Run an efficient meeting or cancel it – Part 2 – covers everything you can do during and after the meeting.

I encourage you to read these articles and try the techniques yourself, maybe just a few of them, not all at once. I guarantee you that if you try at least one of them, you will benefit from it.

If you have any questions or comments, add them here – I will answer all of them :)

Good luck!


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